What is LUX VIP doing for the safety of their Clients, Chauffeurs and Employees?
A thorough cleaning of vehicle interior surfaces with Clorox or bleach-based disinfectant wipes is conducted following each ride, and all company working areas are cleaned and disinfected daily. Furthermore, we have instructed all employees to seek medical attention immediately if they feel unwell, and we do not allow sick employees to report for work under any circumstances.
You also may notice some changes to your regular service as a result of these precautions, such as the removal of all printed and reading materials from the seat-back pockets, the cessation of candy, mints, water or beverage offerings that are not individually packaged or sealed, unless requested, and the limiting of all physical material sharing between passengers and drivers wherever possible. All vehicles will be equipped with hand sanitizer, 3-ply surgical mask and gloves for each client.
What happens if a Chauffeur or LUX VIP employee is directly affected or tested positive for coronavirus (COVID-19)?
Our utmost priority is the safety of our clients, chauffeurs and employees. We have instructed all the chauffeurs and employees who suspect they may be sick to immediately get tested and not to report to work under any circumstances.
Will I be able to still use LUX VIP Services Globally?
We regularly check local and country restrictions for each region and update safety measures such as closed borders, driving restrictions, lock-down states etc. any sort of penalty. LUX VIP has taken a number of precautionary measures for the safety of their clients and to protect them while travelling. We recently launched the following tools for our customers to ensure their safety while travelling: –
- Coronavirus report is designed to keep the travel team up to date with the latest news about the pandemic and track the clients where they have been, currently are, and future travel plans.
- Keeping Account managers in loop for the latest updated travel plans and outstanding trips of particular clients and more.
- Keep travel team up to date with Blacklisted location for travel by continent, country and city wise and make modifications / cancellation accordingly.
What will be the cancellation policy? (For non city to city bookings, just normal bookings for airport transfer or hourly charters)
Lux VIP Transportation has the best customer-friendly policies in place. The clients are able to cancel the rides 1 hour before the pickup for any city-city transfers, 2 hours for any airport transfer and 3 hours for hourly charters. If the cancellation is due to coronavirus, please inform LUX VIP as soon as possible and we can take the best care.
How will LUX VIP handle the delays at the Airports due to long queues?
One hour of complimentary waiting time is always included for the international arrivals and 30 minutes for the domestic arrivals. However, we suggest nowadays to our clients arriving internationally to schedule their chauffeur arrival 60 minutes after the flight arrives and 30 minutes for domestic arrivals.
Also, we are advising our chauffeurs to be more flexible and wait longer for the clients wherever possible.
Will Chauffeurs still be able to assist clients with luggage and other personal belongings?
Of-course Yes, the chauffeur will continue to assist with the same personal assistance for luggage, greeting services and other belongings. The chauffeurs have been trained & instructed to use Clorox and wet wipes to disinfect the vehicle inside out including door handles, vehicle interior and trunk after each ride thoroughly.
If you still prefer to handle your luggage personally, please let the chauffeur know. The chauffeur will only open and close the trunk accordingly and this will avoid you to touch anything except your belongings.
Is LUX VIP providing city to city rides under Covid-19 circumstances?
Yes, Lux VIP Transportation is offering rides between city for every vehicle type whether a Sedan, First Class, SUV, Mercedes Sprinter, etc. and you can book them on our application, website, via email or you can always contact our customer support for any last minute reservations as well. We have even created better pricing for the common transfers and flat rates for round trips and hourly charters.
Who to contact in case of any further questions?
Please contact Lux VIP Transportation 24/7/365 days customer support using the below contact number.
Global Reservation Center
Email : [email protected]
Toll Free : 877.737.1589 (Ext 1)
Telephone : 239.908.0831
Fax : 239-491-8021